Group appointments must be booked by phone.
All parties require a 50% non-refundable deposit DUE at the time of booking (cash, Visa, Mastercard, Discover, or American Express). Remaining balance is due the day of your scheduled party.
Cake/cupcakes/cookie cake is allowed; no other outside food or drinks allowed.
If you must cancel your party for any reason, please understand that your deposit is non-refundable. If you need to reschedule, we will try our best to honor your new preferred date. In the event of inclement weather, serious illness, or other unforeseen emergencies of the party girl/boy, we reserve the right to cancel any event and offer an alternative party date.
Spa and Salon Appointments:
To reserve spa and salon appointments, we require credit card information. Your credit card will only be charged if you are a “no show” or if your appointment was not canceled with a 24-hour notice. We strive to provide a warm, calm, and fun environment for ALL customers. Customers that become upset during service, will be asked to reschedule or end service.
All appointments not canceled within 24 hours of appointment time will be charged a fee equal to 50% of the appointment value.
No show policy:
All no show appointments will be charged a fee equal to 75% of the appointment value.
Appointments will be held for 10 minutes. After this grace period, a late fee equal to 25% of the appointment value will be applied during checkout. After 15 minutes, the appointment will be marked as a no show. (Please note: No Show appointments are assessed a fee of 75% of the appointment value).
We do not accept bills over $20. Customers must checkout in-store; payment is NOT processed during online booking.
SugarPlum Kids Spa & Salon, LLC maintains the confidentiality of personal information that we obtain from our customers. The information we collect is voluntarily given. We may collect contact information (such as email addresses, names, telephone numbers, and mailing addresses) with your permission, during your visit. Any information obtained will be used solely for the purpose of sending information about our products and services. Any data received is stored in a secure database and will not be shared with anyone other than SugarPlum Kids Spa & Salon, LLC authorized employees.